At bitpkr, your privacy is not a checkbox item — it is a genuine operational commitment. This Privacy Policy explains in plain terms exactly what data we collect from Pakistani players, why we collect it, how we use it, who we share it with, and how you can exercise your rights over it at any time.
Six core principles that define how bitpkr approaches data protection for every registered player on the platform.
All personal data stored by bitpkr is protected using industry-standard encryption at rest and in transit. Your login credentials, payment details, and identity documents are never stored in plain text.
bitpkr does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely for the purposes described in this Privacy Policy and for no other commercial purpose.
We only collect the personal data that is strictly necessary for account management, identity verification, fraud prevention, and regulatory compliance. No unnecessary data is requested or retained.
You have the right to access, correct, and request deletion of your personal data held by bitpkr. These are not theoretical rights — our support team processes all data requests within the timeframes set out below.
bitpkr maintains a clear record of every category of personal data we process, the lawful basis for doing so, and how long we retain it. This policy is updated whenever our practices change in a material way.
We do not hold your data indefinitely. Specific retention periods apply to each category of data we collect, and data that is no longer required for its original purpose is securely deleted or anonymised.
bitpkr ("we", "us", "our") is the operator of the online gaming and sports betting platform accessible at https://bitpkr.bet. bitpkr operates under an international gaming licence and offers casino games, live dealer tables, sports betting markets — including cricket and PSL — and slot games to eligible players, including English-speaking players based in Pakistan.
For the purposes of this Privacy Policy, bitpkr is the data controller in respect of all personal data collected from registered players and visitors to the platform. As data controller, bitpkr determines the purposes for which personal data is processed and the means by which that processing takes place.
Any questions, requests, or complaints regarding the processing of your personal data should be directed to the bitpkr Data Protection contact, details of which are set out in Section 15 of this Policy.
bitpkr collects the following categories of personal data from players and platform visitors. The specific data points collected will vary depending on the nature of your interaction with the platform and the stage of the account lifecycle you are at.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC / passport number, nationality | Registration & KYC verification |
| Contact Data | Email address, mobile number, residential address (city, province) | Registration & account updates |
| Financial Data | Payment method type, masked card details, JazzCash/EasyPaisa account reference, transaction history | Deposit & withdrawal processing |
| Verification Documents | Scanned CNIC, selfie with document, utility bill or bank statement for address verification | KYC / AML compliance checks |
| Gaming Activity Data | Game history, bet amounts, win/loss records, session durations, self-imposed limits | Ongoing platform use |
| Technical Data | IP address, device type, browser type and version, operating system, time zone | Automated collection on platform access |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Support interactions |
| Marketing Preferences | Opt-in/opt-out status for promotional emails and notifications | Registration & account settings |
bitpkr collects personal data through three primary means:
bitpkr processes personal data for the following specific purposes. Each processing purpose has a defined lawful basis, as set out in Section 5.
bitpkr processes your personal data only where a valid lawful basis exists. The following lawful bases apply to our processing activities:
bitpkr does not sell your personal data. We share personal data with third parties only in the following defined circumstances and only to the extent strictly necessary:
As an internationally licensed gaming operator, bitpkr may transfer personal data to service providers and systems located outside of Pakistan. Where such transfers occur, bitpkr ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that which applies within the jurisdiction of our operating licence.
Safeguards used for international transfers may include:
You may request further information regarding the specific safeguards in place for any particular international transfer by contacting the bitpkr data protection contact as set out in Section 15.
bitpkr retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, subject to any longer retention period required by applicable law or regulatory obligation. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & identity data | Duration of account + 5 years post-closure | AML regulatory requirement |
| Financial transaction records | Duration of account + 5 years post-closure | AML / financial record-keeping |
| KYC verification documents | Duration of account + 5 years post-closure | Regulatory compliance |
| Gaming activity logs | Duration of account + 2 years post-closure | Dispute resolution / responsible gaming |
| Support communications | 3 years from last interaction | Quality assurance / dispute resolution |
| Marketing preference records | Until opt-out + 1 year | Evidence of consent / withdrawal |
| Technical / access logs | 13 months from collection | Fraud prevention / security |
Upon expiry of the applicable retention period, personal data is either securely deleted or anonymised so that it can no longer be linked to an identifiable individual. Anonymised aggregate data may be retained indefinitely for statistical and analytical purposes.
As a data subject, you have the following rights in relation to the personal data that bitpkr holds about you. These rights are subject to certain limitations and exemptions under applicable law, particularly where processing is required for regulatory compliance purposes.
You have the right to request a copy of the personal data that bitpkr holds about you (a Subject Access Request). We will respond to verified requests within 30 days of receipt.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Account profile updates can be made directly from your account dashboard for most data fields.
You may request the deletion of your personal data where it is no longer necessary for the purpose it was collected, or where you withdraw consent and no other lawful basis applies. Note that regulatory retention obligations may prevent full erasure in some cases.
You may request that bitpkr restricts the processing of your personal data in certain circumstances, for example while the accuracy of data you have contested is being verified.
Where processing is based on your consent or contractual necessity and carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
You have the right to object to processing carried out on the basis of legitimate interests, including direct marketing. Once you object to marketing processing, we will cease such processing immediately.
bitpkr uses cookies and similar tracking technologies on the platform to provide core functionality, improve performance, and — where you have consented — to deliver a personalised experience. The following categories of cookies may be in use on the platform:
You may manage your cookie preferences at any time through your browser settings. Disabling cookies beyond strictly necessary ones may affect the functionality of certain platform features but will not prevent you from accessing the platform entirely.
The bitpkr platform is strictly intended for adults aged 21 years and over. bitpkr does not knowingly collect personal data from individuals under the age of 21. The platform's registration process includes age declaration requirements, and all accounts are subject to age verification as part of the standard KYC process.
If bitpkr becomes aware that personal data has been collected from a person under the age of 21, the relevant account will be immediately suspended, all personal data associated with the account will be deleted in accordance with our data retention obligations, and any funds associated with the account will be handled in accordance with our Terms & Conditions and applicable regulatory guidance.
bitpkr implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Key measures in place include:
While bitpkr takes all reasonable and commercially practicable steps to protect your data, no internet-based platform can provide absolute security guarantees. You are also responsible for maintaining the security of your own account credentials as set out in the Terms & Conditions.
The bitpkr platform may from time to time contain references to third-party services, such as game software providers or payment methods. This Privacy Policy applies solely to personal data collected and processed by bitpkr in connection with the bitpkr platform. bitpkr is not responsible for the privacy practices of any third-party services, and we encourage you to review the privacy policies of any third-party provider with whom you interact directly.
bitpkr reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When a material change is made to this Policy, we will notify registered players via their registered email address or through a prominent notice displayed upon login to the platform.
The "Last Reviewed" date at the top of this page will be updated whenever the Policy is revised. We encourage you to review this Privacy Policy periodically to stay informed of how bitpkr protects your personal data. Your continued use of the platform following the effective date of a revised Privacy Policy constitutes your acknowledgement of the changes.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a complaint about the way in which bitpkr has handled your personal data, please contact us using the details below:
bitpkr takes all privacy complaints seriously. Where you are not satisfied with the resolution provided by bitpkr, you have the right to escalate your complaint to the applicable data protection supervisory authority in the jurisdiction of our operating licence. Details of the relevant supervisory authority will be provided upon request.
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